Submit a request

You've been routed to our Privacy Rights form.
Account deletion is a privacy request, so we handle it here to make sure your data is properly removed. The relevant fields have been pre-selected for you — just fill in your contact details below.

Use this form to submit a privacy rights request related to your Olo Account and/or Olo Loyalty Account.

If you are requesting deletion, please note:

• Deleting your account is permanent and cannot be undone.
• If you delete your Olo Loyalty Account, you will lose all points, rewards, and other data associated with your account.
• You may cancel your request at any time before final confirmation.

You've been routed to our Olo Loyalty form.
Updating the phone number on a rewards account is handled here. We've pre-selected the right fields for you — just fill in your details below.

Please note: For refunds or immediate order cancellations, you must contact the restaurant directly where the order was placed. If you submit this form, our support team will be unable to assist and the ticket may be automatically solved.

Before we continue — which of these matches your situation?

"Update Phone/Email for Checkout" only applies in a few specific cases. Please pick the option below that fits, so we can route you to the right place.

• Is this about a rewards / loyalty account? Switch to the Olo Loyalty update phone / merge accounts form.
• Updating the phone number on your Olo Account? See this help article.
• Trying to change the primary email on your Olo Account? The primary email on an Olo Account can't be changed. To use a different email, create a new Olo Account with the new email and then delete your existing account.